At Valtools, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
ANY FREE ITEM INCLUDED MUST BE RETURNED TO RECEIVE REFUND
- You have 30 days to return an item from the date you received it.
- To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
- To initiate a return, please contact us with your order details and reason for the return.
- We will provide instructions on how and where to send your item.
3. Return Shipping
- Return shipping is free for returns made within 30 days of delivery. Once your return is approved, we will email you a prepaid return label.
- Original shipping charges are non-refundable.
1. Refund Process
- Once we receive your item, we will inspect it and notify you of the status of your refund request.
- If your return is approved, we will initiate a refund to your original method of payment within 5 days.
2. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card company for processing times.
- We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us.
For any questions related to returns or refunds, feel free to contact us at:
- Email: valtools@valtools.com
- Address: 1150 Allanson Road Mundelein IL 60060